DUBAI, 28th January, 2016 (WAM) — The Dubai Roads and Transport Authority, RTA, is committed to continuously interact with the initiative of Mohammed bin Rashid Smart Majlis, through addressing ideas, comments and suggestions received from various community members via the Smart Majlis.
RTA’s commitment in this regard is reflected in the timely reporting of ideas and suggestions received by the RTA from the Majlis to mass media and social media.
Ahmed Mahboub, Director of RTA’s Customer Services, said, “The indicator of addressing of ideas and comments received by RTA shows the rate of handling inputs dropping to as low as 3 working days, though the target is 10 days This translates into an implementation rate exceeding 90%. We view this record as an achievement underscoring the effective follow-up of ideas and suggestions of RTA’s clients.”
The internal teams tasked with the follow-up of inputs of the Mohammed bin Rashid Smart Majlis initiative has held 12 meetings since its inception, and submitted weekly reports to Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, including recaps of progress made and the key ideas and comments tackled.
“RTA, in this regards, has endorsed a mechanism for honouring owners of creative ideas and certificates of appreciation endorsed by the Board of Executive Directors for those to be honoured by Al Tayer or CEOs. 48 thank-you-letters were sent to those contributing important ideas and suggestions, and RTA is determined to apply these ideas in leveraging its service offering,” he continued.
The RTA has already formed an internal team representing all affiliated agencies and sectors to follow-up innovative ideas and improvement comments from the Mohammed bin Rashid Smart Majlis.