DUBAI, 9th December, 2015 (WAM) — The Dubai Foundation for Women and Children, DFWAC, has obtained three ISO certificates in the fields of quality, complaints and customer satisfaction.
Afra Al Basti, Director-General of the Dubai Foundation for Women and Children, received the ISO certificates from Rashid Sharqawi, Managing Director of SGS Middle East, in the presence of Maya Tissafi, Ambassador of Switzerland, and Shaikha Al Mansouri, Assistant Director-General for Corporate Support in DFWAC.
The ceremony was attended by Maryam bin Theneya, Communications Director, and Fatima Hassan Issa, Business Development Advisor, from DFWAC, and Dr. Shahul Mansoor, Director, Systems and Services Certification, Arabian Peninsula, in addition to a number of excellence and quality sector officials in the foundation.
The obtaining of the ISO 9001 Quality Management System, ISO 10002 for the management of customer complaints and ISO 10004 for the management of customer satisfaction, is considered as a culmination of the efforts of the foundation in the application of the international best practices, and work on the continuous development of the services provided to its customers, in implementation of its strategic plan for the years 2015-2017.
Getting three ISO certificates at the same time, is also considered as a big achievement for DFWAC considering that it was newly established and still less than 10 years old, in addition to overcoming all the internal audit stages by the company on the operations and policies adopted by the foundation without listing any non-matching cases.
Afra Al Basti said that the Dubai Foundation for Women and Children has been working from the first day of its establishment to achieve the highest quality and excellence rates, and the happiness and satisfaction of its customer, and that since it was established in a competitive environment between various government and private entities in Dubai, all of which seek behind one goal, to achieve the first place.
Maya Tissafi congratulated the Dubai Foundation for Women and Children on this achievement, noting that it reflects the efforts made by the Foundation to provide its services according to the highest international standards, including making it a unique model in the provision of services for victims of violence of women and children.
Shaikha Al Mansouri said, “The success of DFWAC to obtain three ISO certificates at the same time, as much as it is considered as a great achievement that we are proud of, it puts more responsibility on us in redoubling our efforts not only to maintain this achievement, but to seek to make bigger achievements.”