The MoU was signed by Major General Mohammed Ahmed Al Marri, Director of General Directorate of Residency and Foreigners Affairs, and Osman Sultan, CEO, du, at the Directorate’s GITEX 2013 stand.
In its first phase, the Directorate’s “app” will offer a smart queuing system, through which customers can book a timeslot to visit the Directorate in order to streamline the waiting process, and increase service levels. In addition, a comprehensive checklist of required documentation will also be available so that customers can prepare themselves ahead of their appointment.
“We are proud to support the vision of H.H. Sheikh Mohammed, by making the General Directorate a smart establishment, with full m-Government accessibility for everyone within the U.A.E.,” said Major General Al Marri. “Through this collaboration, we aim to make our customers’ interactions even more streamlined, by rolling out various features that will add to their experience in a positive way.” “Today’s new partnership marks a positive step towards achieving H.H. Sheikh Mohammed’s vision of smart governance in the U.A.E.,” said Sultan. “We believe that achieving smart government and smart city vision requires collaborative efforts from everyone. This is to contribute to a more convenient, and therefore happier, future for us all.” WAM/MZ/CM