DHA launches electronic medical complaints portal

DUBAI, 10th December, 2016 (WAM) — Dubai Health Authority, DHA, has launched a medical complaints portal for patients within the country and medical tourists.

Dr. Layla Al Marzouqi, Director of Health Regulation and Dubai Medical Tourism Project at the DHA, said, “We already have a robust medical complaints procedure in place and the move towards an e-complaints system will further enhance efficiencies and streamline processes.

“Our aim is patient satisfaction and implementing mechanisms that ensure delivery of world-class healthcare in the Emirate and electronic integration for all our regulatory processes is an important criterion to achieve our goals,” she added.

Patients can go to DHA website and log into the medical complaints portal option which has a separate tab for UAE residents and medical tourists.